Shipping Policy

Thank you for shopping with ToYourStep.Shop. Please review our shipping policy below for information on order processing, delivery times, and related details.

1. Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you via email or the contact information provided at checkout.

2. Shipping Time

Once your order has been dispatched, delivery generally takes 7–12 business days, depending on your location and local customs processing.

Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, local carrier delays, weather, or other unforeseen circumstances may extend delivery beyond the estimated window.

3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress. Please allow 24–48 hours for tracking information to update after dispatch.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. [Insert details: e.g., "Free shipping on all orders" or "Shipping rates vary by weight/destination."]

5. Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing an order.

6. Multiple Items and Shipments

Some orders may be shipped in separate packages from different fulfillment locations, especially if you order multiple items. If this occurs, you will receive tracking information for each package. Items may arrive on different dates.

7. Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at [Support Email] so we can attempt to correct it before dispatch.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at [agystinhernande@gmail.com] with your order number. We will work with the carrier to locate your package or determine next steps.

9. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failure to claim, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

10. Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: [agystinhernande@gmail.com] Phone: [469-773-3920]